Outlink

Please note the following:

• The line may not be open on December 25th, 26th, and 31st, depending on volunteer availability. 

• The line's hours of operation will be changing as of January 1, 2025. See below for details!

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You Matter is a non-crisis peer support and resource line for 2SLGBTQ+ community members in Calgary, run by Calgary Outlink. The support line launched on September 6th, 2022, and is operated by Outlink volunteers. You can call about anything you’re looking for support with, including identity, relationships, coming out, transitioning, community, resources, and more!

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How to reach the line

Call or text: (587) 800-4121

Online chat: Click on the chat window at the bottom of any page on our website to chat with a volunteer.

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Operating hours

Until December 31, 2024:

Monday to Thursday: 5:00 PM - 9:00 PM (Mountain Time)

Saturday: 1:00 PM - 5:00 PM (Mountain Time)

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As of January 1, 2025:

Monday to Thursday: 5:00 PM - 8:00 PM (Mountain Time)

Saturday: 1:00 PM - 5:00 PM (Mountain Time)

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Please stay tuned to our Facebook or Instagram pages for announcements of line closures, or updates to our operating hours.

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Who is the line for?

The line is open to callers of any age and identity who are looking for support or resources.

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Please note that this support line is a pilot project and is volunteer-run. Depending on volunteer availability and how busy the line is, you may need to call back later or on another day if your call isn't answered.

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Our policies, such as our Confidentiality and Safer Spaces policies, apply to this service, as with all of our services. 

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Further support

As stated above, this is a non-crisis peer support line. If you're experiencing a crisis, please reach out to the crisis support lines below.

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Distress Centre: 403-266-HELP

Talk Suicide Canada: 1-833-456-4566

Kids Help Phone: 1-800-668-6868

 

Our funders

The You Matter 2SLGBTQ+ Peer Support & Resource Line has been made possible with funding from the Calgary Foundation, the Chinook Fund, the Government of Alberta, and the Canadian Women's Foundation. We are honoured to receive support through these funders that helped make this project a reality.

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Logo and associated marketing designs by Ris Wong.